Senior Specialist

Job Purpose

Administer project management processes and activities in deployment projects that are included in the BPO roadmap in close cooperation with the project manager. KEY AREAS OF RESPONSIBILITY

• Gather information and data to support excellent business analysis services.
• Support the analysis an organization or business domain and document its business, processes and / or systems, assessing the business model or its integration with technology.
• Ensuring user community within project scope are engaged and mobilized.
• Assisting with execution of gap analysis, identifying project requirements and follow-up until completion
• Coordination of testing and follow up.
• Supporting with knowledge transfer, training, and documentation creation (Job Aids)
• Data gathering & analysis.
• Assisting with implementation of support model KEY PERFORMANCE INDICATORS
• Stakeholder satisfaction, incl. Project Manager, Process Owner, project member, end users and project board members,
• Quality of documentation that is required in the project. Scope-, requirement-, analysis-, training-documentation, user manuals.
• Realized benefits compared to the expectations.
• Time to gather requirements and specify the solutions.
• Amount of issues and rework in the project.

Required Competencies

Analytical : Ability to get a complete overview of the project, program and portfolio with the ability to distinguish between various projects and processes within these elements

Experience, Education And Training Prerequisites