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Manager, GCXM - CX Business Process Re-Engineering MY
CIMBMalaysia, Malaysia30+ hari lalu
Penerangan pekerjaanProven business leadership and acumen with outstanding reputation and network Proven capability in leading cross-division, cross-country process improvement projects Strong experience in Lean Six Sigma Methodologies – Black Belt preferred Good knowledge of banking practices, products and regulatory environment preferable but not essential Ability to advise and facilitate issue resolution between senior members of the CIMB Group and business units, playing an influential role to break silos and promote collaboration and teamwork Proven ability to lead, coach and mentor multi-disciplinary project teams Ability & passion to instil the discipline of process change effectively across all levels within the group Ability to effectively communicate and influence cross-divisionally with all levels of management within the group Foster an environment that values, supports and rewards collaborative efforts
As a key contributor in Business Process Re-engineering , you will be involved in strategic process improvements that align with our Group’s vision for customer-centric innovation . Working closely with the Head of Business Process Re-engineering, GCXM, and cross-functional stakeholders , you will identify and prioritize initiatives that create measurable business value.
Your expertise in Lean Six Sigma and other process excellence frameworks will be instrumental in fostering a culture of continuous improvement , embedding best practices, and guiding teams through transformation efforts. As a trusted consultant and thought leader , you will share insights that empower the organization to refine customer experience strategies and achieve operational excellence.
Job Requirements
- Bachelor's Degree or Professional Qualification in the relevant discipline
- Certification in Six Sigma Black Belt is an advantage / Green Belt
- At least 6 years of working experience in a relevant field,preferably with ≥ 3 years in a process improvement practitioner’s role
Technical Experience
Core Competencies
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