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HR Digital - Senior Specialist

HR Digital - Senior Specialist

KPJ HealthcareKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

System Configuration and Administration

  • Administer and maintain Workday configurations across modules such as Core HCM, Absence, Compensation, Recruitment, Time Tracking, Benefits, Learning, Talent Management and 3rd party integration with Workday.
  • Review, test and implement configuration changes to ensure alignment with HR policies, process requirements and digital governance standards.
  • Manage system releases and updates by conducting testing, validating functionality and documenting system changes.
  • Oversee Workday security administration including monitoring user access, maintaining role assignments and ensuring compliance with data confidentiality requirements.

Integration and Data Management

  • Oversee and maintain integrations between Workday and third‑party systems.
  • Troubleshoot and resolve integration‑related issues to ensure accurate, secure and timely data exchange via SFTP or API connections.
  • Manage encryption key setup, IP whitelisting and connectivity validation to ensure secure data transmission.
  • Maintain high data accuracy by conducting periodic audits, validating data integrity and enforcing master data quality standards.
  • Reporting and Analytics

  • Develop, enhance and maintain Workday reports and dashboards to support management decision‑making and operational visibility.
  • Ensure reporting practices comply with data privacy regulations (e.g., PDPA) and corporate governance frameworks.
  • Design and manage standardised, ad‑hoc and strategic HR reports; enhance data visualisation tools to support Group Human Resources Management planning and performance insights.
  • User Support and Empowerment

  • Provide Level 1 and Level 2 Workday support for team KPJ by ensuring timely issue resolution based on the agreed SLA.
  • Coordinate, document and track support activities, escalating complex issues to relevant technical teams as needed.
  • Support operations by managing escalations, monitoring user experience and driving improvements through proactive system enhancements.
  • Governance and Compliance

  • Ensure HRIS operations comply with data protection laws (e.g., PDPA) by implementing robust data accuracy, security and confidentiality controls.
  • Support internal and external HR Digital audits through accurate documentation, process traceability and timely evidence submission.
  • Maintain compliance with the HR Digital System Usage Policy, Data Privacy Policy and related SOPs.
  • Monitor and review system activities, access logs and data change records to ensure continuous compliance and system security.
  • Stakeholder Engagement and Collaboration

  • Serve as the liaison between HR business units, IT and external vendors to ensure alignment between business requirements and system design.
  • Manage vendor relationships, ensuring adherence to service‑level agreements and timely issue resolution.
  • Partner with cross‑functional teams to ensure smooth delivery of digital HR projects and system improvements.
  • Training, Documentation, and Knowledge Transfer

  • Conduct structured training sessions for HR and business users on system functionalities and updates.
  • Develop and maintain user manuals, SOPs and configuration guides to ensure operational consistency.
  • Mentor and coach team members through knowledge‑sharing sessions on configurations, troubleshooting and HRIS best practices.
  • Conduct user training and briefing sessions to enhance Workday adoption and digital HR literacy.
  • Continuous Improvement and Projects

  • Identify and propose system or process improvements to enhance operational efficiency and user experience.
  • Participate in HR digitalisation projects, process automation and Workday enhancement initiatives.
  • Collaborate with HR, IT and business stakeholders to optimise workflows through configuration and integration improvements.
  • Support the Head of HR Digital in executing group‑level HR digitalisation strategies aligned with organisational goals.
  • Requirements

  • Bachelor’s Degree in Human Resources, Information Systems, Computer Science or a related discipline.
  • Workday Certification (e.g., HCM, Reporting or Integration) is an added advantage.
  • Minimum 6–8 years of hands‑on experience in HRIS or digital HR system management, preferably within large‑scale or group‑level organisations and Healthcare industry.
  • Proven expertise in Workday configuration, reporting and system optimisations.
  • Experience managing integrations with third‑party solutions.
  • Strong understanding of HR processes across Core HCM, Absence, Compensation, Recruitment, Payroll, Learning and Talent modules.
  • Familiarity with HR data analytics, dashboard reporting and data governance practices.
  • Advanced proficiency in tools such as Microsoft Excel, Power BI, or relevant analytics platforms.
  • Skills and Competencies

    Technical and Functional Skills

  • Strong ability to configure, troubleshoot, and enhance HRIS functionalities independently.
  • Skilled in supporting end‑to‑end HRIS projects including planning, UAT, deployment and post‑launch support.
  • Analytical mindset with the ability to interpret complex data for insights and recommendations.
  • Knowledge of both qualitative and quantitative HR data methodologies to support evidence‑based decisions.
  • Communication and Interpersonal Skills

  • Excellent communication skills with the ability to present technical matters to senior and non‑technical stakeholders.
  • Strong stakeholder management and facilitation abilities.
  • Demonstrated capability to influence and guide change through collaboration and digital advocacy.
  • Unlock job insights

    Salary match Number of applicants Skills match

    Your application will include the following questions :

  • Which of the following statements best describes your right to work in Malaysia?
  • What’s your expected monthly basic salary?
  • How many years’ experience do you have as a Workday Consultant?
  • KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group’s core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age‑care resorts in Australia and Malaysia.

    KPJ’s competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalised medical technology applications in areas such as E‑Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

    With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company’s health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

    In addition to hospital‑based care, KPJ has made strides in healthcare‑related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

    The company is committed to giving back to the community and has established a network of Klinik Wakaf An‑Nur (KWAN) charity clinics and a Hospital Waqaf An‑Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ’s efforts have positively impacted over one million patients since 1998.

    Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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