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CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

A-Sonic Logistics Pte LtdSepang, Selangor, Malaysia
3 hari lalu
Penerangan pekerjaan

Responsibilities

  • Process and track incoming shipments from origin
  • Prepare and review import documentation including air waybills, commercial invoices, and packing lists
  • Prepare and ensure efficient and effective customs declaration form
  • Coordinate delivery appointments and arrange final mile transportation

Billing and Financial Coordination

  • Generate accurate invoices and expedite to customers promptly
  • Process billing inquiries and resolve discrepancies in a timely manner

    • Customer Communication and Email Correspondence

  • Serve as primary point of contact for assigned import customers via email, phone, and other channels
  • Provide proactive shipment updates and delivery notifications
  • Respond to customer inquiries regarding shipment status, documentation, and service issues
  • Maintain professional email correspondence with international agents, consignees, and service providers
  • Escalate complex issues to management while keeping customers informed of resolution progress
  • Document all customer interactions and maintain comprehensive communication records

    • Required Qualifications

  • Diploma or equivalent; Associate’s degree preferred
  • 2+ years of experience in freight forwarding, logistics, or customer service
  • Strong knowledge of airfreight procedures and documentation requirements
  • Familiarity with customs regulations and international trade compliance
  • Proficiency in logistics software systems and Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Strong attention to detail and ability to manage multiple priorities
  • Customer service orientation with problem-solving capabilities

    • A-Sonic Logistic Solutions is a supply chain management service provider that excels in logistics movements and is focused on becoming your long-term logistics outsourcing partner.

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    Buat amaran kerja untuk carian ini

    Customer Service Representative • Sepang, Selangor, Malaysia