Change Lead

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• WHO WE ARE :
• Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.#
• Operational Excellence Change LeadAs an Operational Excellence Change Lead, you'll play a key role in driving change and innovation, helping us stay ahead of the curve in the ever-evolving banking landscape. To succeed in this role, you'll need to be a strategic thinker, able to analyze complex processes and identify areas for improvement. You'll work closely with stakeholders to design and implement new processes, leveraging technology and data to drive efficiency and effectiveness. Your ability to communicate and collaborate with others will be crucial in driving change and adoption.
• What you do
• Identify opportunities in operational excellence and make plans to fulfil the group-wide operational excellence targets in terms of man-hour savings, turnaround time reduction, process simplification etc.
• Manage cross functional end-to-end process improvement projects for better employee experience and process efficiency
• Partner with project stakeholders to understand business needs and drive business change / transformation
• Adopt process improvement methodology / concepts for project facilitation (e.g. SIPOC, Process Mapping, Journey Mapping etc)
• Coordinate project workshops / meetings for current state process study & target operating models
• Collect and analyze business / operational data to identify root-causes
• Understand potential benefits & costs of implementing change while developing business cases to influence stakeholder buy-in
• Design and implement new processes, leveraging technology and data to drive efficiency and effectiveness
• Develop business requirements and work with IT to deliver system enhancements
• Develop and maintain process documentation and training materials
• Monitor and evaluate process performance, benefits realization & identify opportunities for further improvement
• Handle any ad-hoc tasks as required# What we are looking for :
• Degree holder in any discipline
• Process improvement / project management knowledge (e.g. lean, six sigma, agile, process mapping etc); Good Analytical, Presentation and English Writing Skills
• 8-10 years in process improvement / change management in service or finance industry; Consultancy experience is a plus; Knowledge in banking processes or products; Project management (PMP), Six Sigma Green Belt or related experience
• Good stakeholder relationship management; Ability to analyze and consolidate different ideas & opinions; Strong project management skills; Adaptive and flexible in changing strategic contexts; Self-driven & independent to lead / facilitate projects# #
• What we offer :
• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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