Game Customer Service Representative - 100 WFH

Job Responsibilities :

• Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
• Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support to players on game rules, strategies, and promotions.
• Document and track player interactions and issues using our designated customer support tool.
• Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
• Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
• Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
• Contribute to developing and improving customer support processes and resources.

Qualifications

【Work Location】 : Work from home, the company will supply a business-grade laptop

(Working hours+shifts)

Job Type : Full-time

Pay : RM4, RM5,093.39 per month

Benefits :

Application Question(s) :

Training period (1-2 months) : Monday to Friday, 09 : 00 - 18 : 00, weekends off.

Post-training (permanent schedule) : 5 working days followed by 2 days off (rolling roster), with days off assigned based on business needs and team roster.

Experience :

Language :

Work Location : Remote