Sales Manager l M&S Suria KLCC
ZaraKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanProvide a comfortable and convenient shopping experience by maintaining effective merchandise displays, making a personal connection and engaging with the customer with professional product knowledge and clear ticketing Ensure a memorable shopping experience by engaging with team and deliver the excellent Customer Service Experience Effectively manage and resource all service points e.g. till point, Fitting rooms, etc. Provide and ensure direct reports provide high standards of customer service as per M&S Way : All In For The Customer Make Every Penny Count Talk Straight Own It And Get It Done Ensure that our customers are comfortable, welcome and courteously served Make the best use of the space available by using the correct interpretation of commercial information and current merchandise group’s policies Ensure delivery and maintain of excellent store presentation and marketing standards across the store by ensuring all product handling techniques reflect the brand values Work with the Visual Merchandising team to ensure that the items planned to be promoted are given priority of display within the department Utilize and analyze business information effectively to ensure efficient stock management and optimize stock cover of responsible department Monitor the consignment goods sales performance and be fully responsible for stock replenishment or returns (if any) Compare competitors’ pricing regularly for identical merchandise to ensure that our pricing policy maintains credibility Provide timely feedback to the Buying team on all appreciation and markdown action, including aged / slow selling merchandise and ensure effective clearance of stocks. Drives stock accuracy to deliver business availability target Be responsible and ensure fully compliance of the standard SOP, procedures, rules and regulations and profit protection measures set bythe company. Minimize losses and maximize the profitability of the department by assisting in the achievement of agreed targets for staffing costs, theft and loss and controllable expenses. Obtain all available information, forward plan for seasonal changes in sales, covering, sales events and promotions, space and equipment needs and appropriate stock availability. Adhere to legal and company regulations, policies and ensure company assets are safeguarded through implementing all policies relating to health and safety, security. Be involved in setting and subsequently achieving store targets and objectives. Lead and motivate department staff to drive delivery of consistent high standards of performance and behaviour. Deliver the performance review process and provide regular feedback to team. Identify and develop talent through effective development planning and training. Communicate effectively and engage team throughout the department and the company. Minimum diploma in related field or equivalent 2+ years work experience in Retail industry with supervisory and management experience Good supervisory and management skills in managing the team and driving performance Sounds Data Analytics skills Strong communication and interpersonal skills; be positive and flexible to cope with constantly changing business needs Competitive compensation package Fun and dynamic work environment Steep learning curve Career growth and development opportunities A vibrant and international team with diverse backgrounds
Sales Manager l M&S Suria KLCC
What you will do
Generating Sales
- Deliver the sales plan for the responsible area by identifying opportunities to drive sales performance
- Identify & exploit commercial opportunities by performing commercial probing in order to maximize sales return
- Actively implement sales promotions and follow the sales plan
Deliver Excellent Customer Service
Use of Space and Department Presentation
Merchandises Management
Drive In-store Operational Efficiency
People Management
Required Skills to be successful
What we have to offer
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Sales Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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