Non-voice Customer Support Representative

ChannelwillMalaysia, Malaysia

28 hari lalu

Penerangan pekerjaan

We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Non-Voice Customer Support Representative to join our dynamic Human Resources team.

The Role

Respond to customer inquiries and provide technical assistance in a timely and professional manner.
Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.

Ideal Profile

Important Note : Due to specific business requirements, we are currently considering candidates only from the following locations : Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya, and Morocco.

Minimum 1 year of experience in a BPO / customer support role

Strong analytical skills to identify customer issues and provide effective solutions.

Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.

Ability to multitask efficiently without compromising the quality of customer support.

Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.

Detail-oriented with a keen eye for accuracy and consistency in all interactions.

Empathy and patience to deal with diverse customer needs and concerns.

Adaptability to work in a fast-paced and dynamic environment.

Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.

Familiarity with eCommerce processes and industry trends is a plus.

Familiarity with programming language is a plus.

Familiarity with team management is a plus.

What's on Offer?

Opportunity within a company with a solid track record of performance

A role that offers a breadth of learning opportunities

The base pay range for this role is $3,600.00 / yr - $4,800.00 / yr. Note that your actual pay will be based on your skills and experience.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries : IT Services and IT Consulting, Software Development, and Information Services

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Customer Support Representative • Malaysia, Malaysia