Overview
This is a full-time on-site role for a Technical Support Engineer located in Shah Alam. The Technical Support Engineer will be responsible for providing technical support and troubleshooting services to clients, analyzing technical issues, and ensuring timely resolution. Day-to-day tasks will include collaborating with the customer support team, documenting technical problems, and delivering excellent customer service to maintain high satisfaction levels.
Responsibilities
- Provide technical support and troubleshooting services to clients.
- Analyze technical issues and ensure timely resolution.
- Collaborate with the customer support team.
- Document technical problems and maintain accurate records.
- Deliver excellent customer service to maintain high satisfaction levels.
Qualifications
Technical Support and Troubleshooting skillsAnalytical skills to analyze and solve technical issuesCustomer support and customer service experienceExcellent communication and interpersonal skillsAbility to work independently and as part of a teamExperience in technical support within the engineering industry is a plusBachelor’s degree in Electrical Engineering, Computer Science, or related fieldJob details
Seniority level : Entry levelEmployment type : Full-timeJob function : Information TechnologyIndustries : Wholesale Appliances, Electrical, and Electronics#J-18808-Ljbffr