Executive Director, Reinsurtech Operations & Governance

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 500 Company and listed among its World’s Most Admired Companies , we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

This role will report to the Head of Client Digital Solutions, Asia to oversee the smooth and efficient post-implementation operations of our client facing digital solutions by collaboratively working with our business product owners, technology teams and our valued clients. This role will also govern the business & operational benefits, service delivery aspects – availability, performance, resilience etc., operational budgets / costs, and oversee major version upgrades, periodic maintenance changes and resolution of production issues including timely client communications.

What you will do

• Work closely with the business product owners and technology teams to plan, coordinate, and execute major version upgrades and new deployments of client-facing.
• Develop detailed implementation plans, including timelines, resource allocation, testing strategies, rollback procedures and approvals / sign-offs from the stakeholders.
• Communicate upgrade schedules, new features and potential impacts to clients in a clear and timely manner.
• Act as a central point of contact for operational issues related to client-facing solutions and work closely with clients and internal support teams to troubleshoot and resolve incidents efficiently, ensuring minimal downtime for clients.
• Define and monitor key performance indicators (KPIs) to measure the business & operational benefits and quality of service delivered through our Reinsurtech solutions while ensuring adherence to relevant policies, standards and regulatory requirements.
• Prepare and present regular reports to senior management on the business and operational performance of client-facing Reinsurtech solutions, including key metrics, trends and improvement initiatives.
• Identify and mitigate operational risks escalating issues as appropriate. Participate in audits and compliance reviews related to the Reinsurtech solutions.
• Gather feedback from clients on their operational experience and identify areas where service can be enhanced and work collaboratively with business product owners to translate client feedback into operational improvements.
• Support the COO operations / shared services initiatives in KL.

Qualifications

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What you can expect from RGA :

Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

Join the bright and creative minds of RGA, and experience vast, endless career potential.

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