Associate, User Support

Job Description

Role Overview :

Key Responsibilities :

• Deliver excellent user satisfaction by resolving user complaints and concerns professionally.
• Respond to users via email, live chat, social media platforms (Facebook, Instagram, etc.), and app reviews.
• Provide clear and detailed information to users while maintaining follo ups where necessary.
• Understand Troopers’ products and services thoroughly to provide accurate assistance.
• Ensure all communications reflect professionalism, empathy, and company values.
• Maintain department KPIs and adhere to company policies and procedures.
• Support ad hoc tasks as required and foster a positive working environment.

(Apply now at #J-18808-Ljbffr