Babyshop New Store Opening (Aman Jaya, Kedah) - Store Manager / Supervisor

Babyshop New Store Opening (Aman Jaya, Kedah) - Store Manager / Supervisor

Responsibilities

• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints / queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer
• People Management : Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

Requirements

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