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Program Manager

Program Manager

IDEMIAKuala Lumpur, Kuala Lumpur, Malaysia
16 jam yang lalu
Penerangan pekerjaan

IDEMIA is seeking a Program Manager to manage the successful execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance, and operational compliance that meets or exceeds contractual service-level agreements.

Purpose

This role is accountable for the successful management, execution, and performance of a customer program throughout the contract lifecycle.

Job Description

The key objectives of this role are customer satisfaction, financial performance, and operational compliance that meets or exceeds contractual service-level agreements.

Key Missions

  • Manages the customer relation by being IDEMIA's primary point of contact for the customer.
  • Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities.
  • Makes sure the customer performs their obligations in order to allow IDEMIA to perform the work.
  • Leads and supports IDEMIA's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives.
  • Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers.
  • Ensures compliance with customer requirements.
  • Organizes and plans the work according to Program Management System process (DRIVE).
  • Performs the tollgates reviews.
  • Monitors the KPIs of the Program.
  • Takes care of risk management.
  • Identifies issues or risks in collaboration with the technical project managers.
  • Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management.
  • Manages the Program Profit and Loss, gross margin, revenue, and invoicing forecasts.
  • Manages contracts management.
  • Reinforces and ensures adherence to contract terms and conditions.
  • Leads autonomous programs of medium complexity (medium complexity : TCV under 5M euros, new customers or highly demanding customer, high level of customization).
  • Coaches a Program Manager on programs with medium complexity.
  • Leads programs of high complexity (high complexity : TCV above 5M euros, highly demanding new customer or customer known to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director.

Profile & Other Information

  • Bachelor's degree in Business, Engineering, or related field.
  • Minimum 5–8 years of experience in program or project management, preferably in tech or government-related projects.
  • Proven ability to manage complex programs involving multiple stakeholders and departments.
  • Strong communication and client-facing skills.
  • Experience with budgeting, forecasting, and contract management.
  • Familiarity with risk management and performance tracking (e.g., KPIs, project milestones).
  • PMP certification or equivalent is a plus.

    • Seniority level

  • Mid-Senior level.

    • Employment type

  • Full-time.

    • Job function

  • Information Technology.
  • IT Services and IT Consulting.

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    Program Manager • Kuala Lumpur, Kuala Lumpur, Malaysia