Program Manager

IDEMIA is seeking a Program Manager to manage the successful execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance, and operational compliance that meets or exceeds contractual service-level agreements.

Purpose

This role is accountable for the successful management, execution, and performance of a customer program throughout the contract lifecycle.

Job Description

The key objectives of this role are customer satisfaction, financial performance, and operational compliance that meets or exceeds contractual service-level agreements.

Key Missions

• Manages the customer relation by being IDEMIA's primary point of contact for the customer.
• Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities.
• Makes sure the customer performs their obligations in order to allow IDEMIA to perform the work.
• Leads and supports IDEMIA's program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives.
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers.
• Ensures compliance with customer requirements.
• Organizes and plans the work according to Program Management System process (DRIVE).
• Performs the tollgates reviews.
• Monitors the KPIs of the Program.
• Takes care of risk management.
• Identifies issues or risks in collaboration with the technical project managers.
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management.
• Manages the Program Profit and Loss, gross margin, revenue, and invoicing forecasts.
• Manages contracts management.
• Reinforces and ensures adherence to contract terms and conditions.
• Leads autonomous programs of medium complexity (medium complexity : TCV under 5M euros, new customers or highly demanding customer, high level of customization).
• Coaches a Program Manager on programs with medium complexity.
• Leads programs of high complexity (high complexity : TCV above 5M euros, highly demanding new customer or customer known to be unreliable, new products, complex industrial organization) with support or coaching from a Program Director.

Profile & Other Information

Seniority level

Employment type

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