Join to apply for the Advisor I, Sales – Malaysian role at Concentrix .
Overview
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Details
- Job Title : Advisor I, Sales – Malaysian
- Location : MYS Kuala Lumpur Nu Tower 2
- Time Type : Full time
- Employment Type : Full-time
- Job Function : Sales and Business Development
- Industries : IT Services and IT Consulting
Responsibilities
Ensure service delivered to our customers meets contractual KPIsClarify customer requirements; probe for understanding; use decision-support tools and resources to provide resolutionListen attentively to customer needs and concerns; demonstrate empathy while building rapportGreet customers in a courteous, friendly, and professional mannerMaintain basic knowledge of client products and / or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and / or servicesTrack, document and retrieve information in call-tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffQualifications
High school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC knowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; able to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; maintain a pleasant and professional toneAbility to rotate shifts, as neededBased on location and / or program, additional experience / skills may be requiredJob requirements may vary by country and will not contravene any local lawsSupplemental Geographical Information
RECRUITER ENTER THE APPLICABLE LANGUAGE :
PHILIPPINES
Minimum of two years of college education. No prior call center experience is requiredAbility to think clearly and can explain simple issues effectively, both written and verballyINDIA
Ability to effectively communicate, both written and verballyListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemConfirm customer understanding of the solution and provide additional customer education as neededAbility to learn including strong problem solving skillsDemonstrate strong probing and problem solving skillsShould be able to handle complex queriesShould be able to resolve customer queries independentlyDisclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Additional Information
Location : Kuala Lumpur, MalaysiaTime Type : Full timeEmployment Type : Full-timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
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