Technical Support Centre Specialist (12-month Contract)

Technical Support Centre Specialist (12-month Contract)

BD Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description Summary

The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high‑risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner.

Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products.

We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross‑functional collaboration, and empowering our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.

Responsibilities

• Resolve customer escalations, site outages, and remote troubleshooting.
• Dispatch cases to field service technicians and track resolution.
• Support two core products (ES / PLX or ES / CIISafe) and understand legacy / NextGen integration.
• Maintain data quality and integrity in CRM.
• Document case notes and communications using clear, concise language.
• Provide mentorship and guidance to other specialists.

Qualifications

Experience & Training

Equal Opportunity Employment Statement

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of… (full legal EEO statement retained).

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