Central Customer Service Coordinator India

Central Customer Service Coordinator India page is loaded## Central Customer Service Coordinator Indialocations : Kuala Lumpurposted on : Posted 8 Days Agojob requisition id : JOBREQ\_11352Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Purpose

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox
• To ensure all enquiries within the mailbox are attended too within the agreed SLA
• To provide administrative support to the GCS and LCS (local customer service) team.
• May receive assignments from senior support personnel as required.Main responsibilities and tasks
• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)
• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival) / Port / Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.
• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note / email
• Alert LCS that if the order value exceeds the existing authorized credit limit and policies
• Actively use system for understanding on customer specific information and requirements
• For each quote / order processed, ensure specific customer requirements are addressed
• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for
• Highlight improvements and process learnings to the team leads / manager
• Participate and contribute in team discussion and training
• Performing miscellaneous job-related duties as assigned
• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS
• Accept assigned rostered overtime work, if required
• Comply the standard process and protocolAccountabilities This position will be measured against :
• RFQ / PO response time
• Agreed AOP and KPI’s
• Work process efficiency
• Minimum numbers of transactions completed per dayQualifications Mandatory requirements
• Candidate must possess at least a Diploma in any fields
• Candidate must be able to support India region work hours : Time : 11am - 8pm Days : INDIA : Mon - Sat (1 / 2 day)
• At least 2 – 3 year(s) relevant work experience with order fulfilment / supply chain / logistic.
• Fluent in English - both writing and speaking
• Required skill(s) : Computer Literate (Good in MS Office)
• Able to prioritize, customer oriented with excellent communication and interpersonal skills.
• Good planning and organizing skills
• Good analytical skills, attention to detail and meticulous.
• Ability to work independently with minimal supervision, positive attitude and a good team player.
• Able to meet deadlines through good time management and allocation of priorities
• Desire to succeed in a challenging environment and able to work under pressure.
• Pleasant character, resourceful & able to work with sincerity on own initiative.#WSSlocations : Kuala Lumpurposted on : Posted 8 Days Ago

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