Trainer, CitiService Client Experience

Overview

We’re currently looking for a high caliber professional to join our team as Trainer, CitiService Client Experience (Internal Job Title : Customer Svc Intmd Analyst - C11 ) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.

This is an intermediate-level position responsible for enhancing client's adaptability of Digital platforms. The overall objective of this role is to address external customer’s training requirements and serve as single point of contact for receiving and managing client training requests while delivering best in class client training on Citi’s suite of products in a timely and professional manner.

Responsibilities

• Responsible for delivering training to clients on usage of Citi's in-house digital platform - CitiDirect.
• Ensure new customers are installed and trained on all our suite of products.
• Cooperate with internal and external cross-functional partners to deliver superior client experience.
• Ensure training requests are executed timely and dealt within the given deadline.
• Ensure adherence of process standards and execution in lines with set KPIs.

Requirements

Job Family Group

Customer Service

Job Family

Institutional Customer Service

Time Type

Full time

We’re an equal opportunity employer. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you require a reasonable accommodation to use our search tools and / or apply for a career opportunity, please review Accessibility at Citi.

Note : This description represents the current job duties and requirements and may be updated as Citi's needs evolve.

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