Customer Service Representative Malaysia (For OKU Card Holders Only)

Customer Service Representative (For OKU Card Holders Only)

Job ID : 5WVW3355

Location : Cyberjaya / Cheras / KL Sentral, Malaysia

Work Mode : Onsite

Job Type : Permanent

Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.

We are seeking an experienced Customer Service Representative to contribute to delivering excellent customer care and ensuring high satisfaction levels across multiple service channels.

Responsibilities

Interact with customers via calls, email, or chat, resolving inquiries, complaints, and service requests

Use decision support tools and internal resources to address customer needs effectively

Meet or exceed service delivery KPIs as defined by client contract

Demonstrate empathy, build rapport, and maintain professional conduct

Maintain up-to-date knowledge of client products / services

Create accurate service notes and update tracking systems / ticketing tools

Identify opportunities for cross-sell or upsell in line with client protocols

Escalate complex issues to senior staff or supervisors when required

Participate in continuous improvement and performance initiatives

Requirements

Must-have :

Malaysian citizen with a valid OKU Card (role exclusively for PWD candidates)

Minimum SPM qualification; tertiary education is a plus

Preferably 1 year of customer service / call centre experience (entry-level applicants considered)

Excellent English communication skills; proficiency in Malay; other languages are a plus

Strong PC navigation skills; ability to learn multiple systems quickly

Attention to detail, reliable, adaptable in a fast-paced environment

Ability to work independently and in a team setting

Comfortable with rotational shift schedules (including evenings / weekends)

Why Join Us

Competitive base salary

Allowances or shift premium for night / weekend schedules

Annual leave, sick leave, and healthcare coverage

Performance-based incentives and rewards

Full training provided, with career path opportunities through Learning & Leadership programs