Mandarin Speaking Customer Service Assistant Manager (Logistics) in Port Klang - GG

Requirements :

• Minimum 5 years of experience in logistics, freight forwarding, or customer service.
• Strong interpersonal, communication, and problem-solving skills.
• Proven ability to multitask and manage client expectations under pressure.
• Proficiency in Mandarin is an added advantage.

Remuneration & Benefits

Basic Salary : RM 5,000

Statutory Contributions : EPF, SOCSO, EIS

Benefits : Annual Leave, Bonus & Others

Working Hours :

Monday–Friday : 8 : 30 AM – 5 : 00 PM

Alternate Saturdays : 9 : 00 AM – 12 : 30 PM (after probation)

Scopes :

Since 2005, our client has been a reliable name in the logistics industry, providing end-to-end transportation solutions for importers and exporters. Their commitment to efficiency, reliability, and personalized service ensures every consignment—by Sea, Road, or Air—is managed with utmost professionalism and care.

Role Summary

As the Customer Service Assistant Manager, you will play a vital role in supporting the Customer Service Manager in managing day-to-day client service and operational activities. You will act as a key liaison between customers and internal teams, ensuring service excellence, timely communication, and operational efficiency. This role also involves maintaining strong client relationships, resolving service issues, and contributing to continuous improvement initiatives that enhance overall customer satisfaction.

Key Responsibilities

Experience Required : Min 5 Year / s