Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Service – Japanese Support

Customer Service – Japanese Support

trend sherry enterpriseKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

trend sherry enterprise – Kuala Lumpur, Kuala Lumpur

Responsibilities

  • Returns & Repairs Management : Verify orders and policies.
  • Service Recovery & Care : Execute remediation plans for delays / defects / mis-shipments (reship, goodwill, concierge follow-up) to turn detractors into promoters.
  • Omnichannel Communication : Handle email, phone, LINE, and social DMs with premium etiquette and maintain accurate logs.
  • Care & Value-Add Services : Book cleaning / polishing / resizing / refurb services; advise on material care and product usage.

Language & Qualifications

  • Language : Fluent Chinese & Japanese (spoken and written); JLPT N2 / N1 preferred; English is a plus.
  • Experience : Fresh graduates and career switchers welcome. No prior experience required —comprehensive pre-job and on-the-job training provided.
  • Pressure Tolerance : Able to perform steadily during peak volumes; open to challenges and feedback.
  • Drive & Mindset : Confident, ambitious, and strongly goal / earnings-driven (ownership to deliver results and earn bonuses).
  • Communication & Service : Empathetic yet persuasive; clear written communication; skilled in objection handling and de-escalation.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia