Customer Success Specialist (Client onboarding )

Customer Success Specialist (Client Onboarding)

Location : Federal Territory of Kuala Lumpur, Malaysia

Concentrix

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Responsibilities

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns / roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Required Skills

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other Information

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Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting and Outsourcing and Offshoring Consulting

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