Technical Support - IT

Responsibilities

Perform day-to-day IT operational support for, but not limited to; computers, printers, network connection and audio‑visual system.

Perform computer hardware & software troubleshooting as well as upgrades.

Provide general IT assistance to staff and stakeholders.

Assist in computer, network and server infrastructure maintenance.

Participate with department’s projects or IT related activities.

Ensure company IT policies are met.

Assist in providing relevant documentation as required by department.

Able to work during off‑hours, if required, for related IT maintenance works.

Requirements

• Minimum Certificate in IT / Computer or any related course or relevant experience.
• Installing software, hardware and peripherals in computers and devices.
• Basic working experience in Windows Server’s Active Directory.
• Experience with Windows, Linux and MacOS operating system.
• Understands basic networking concept and structures.
• Able to troubleshoot and diagnose computer hardware / software issues and provide necessary rectification.
• Fluency in end user IT support in form of face to face, over the phone or remotely.
• Familiarity with basic audio‑visual system.
• Working experience with CCTV or telephony system are an added advantage.
• Proficiency in Bahasa Malaysia and English.

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