AWS / Infrastructure Technical L3 Support

ARCONDIS AG / GmbHMalaysia, Malaysia

30+ hari lalu

Penerangan pekerjaan

Qualifications

Deep expertise with AWS services (EC2, RDS, S3, IAM, FSx, VPC, CloudWatch, etc.)
Proven experience in scripting, automation, and infrastructure as code (e.g. Terraform, CloudFormation, AWS CLI)
Strong understanding of IAM, Active Directory integrations, and role-based access controls
Experience with database management (PostgreSQL, SQL Server), including patching and upgrades
Familiarity with monitoring tools such as Splunk and AWS-native solutions
Excellent documentation and change management skills, ideally with SNOW
Strong customer orientation and ability to handle high-pressure, critical issues
Hands-on experience with application lifecycle management in cloud environments
Minimum : High school diploma or equivalent
Preferred : Bachelor’s degree in Computer Science, Information Technology, or a related field
AWS certifications (e.g. Solutions Architect, SysOps Admin, DevOps Engineer) are highly desirable

Tasks and responsibilities

Troubleshoot and resolve complex technical issues across AWS-based infrastructures

Back up and restore EC2 instances and attached volumes

Patch and maintain operating systems and applications

Perform application upgrades, including new releases across environments

Change instance configurations (e.g. disk size, FSx file systems, compute resources)

Administer IAM and Active Directory group-based access management

Monitor system and application performance via AWS CloudWatch and Splunk

Plan and execute system migrations and infrastructure changes

Lead and document change processes via ServiceNow (SNOW), including evidence of installs / patches

Ensure optimal performance and resource utilisation across environments

Collaborate with infrastructure, DevOps, and security teams on cross-functional issues and improvements

Provide technical guidance to Level 1 and 2 engineers

Drive continuous improvement initiatives and support disaster recovery planning

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Technical Support • Malaysia, Malaysia