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Claim Executive ( Automotive parts)

Claim Executive ( Automotive parts)

JAC RecruitmentSelangorMalaysia, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Quality Engineering Executive ( Automotive parts)

Join to apply for the Quality Engineering Executive ( Automotive parts) role at JAC Recruitment

Quality Engineering Executive ( Automotive parts)

2 days ago Be among the first 25 applicants

Join to apply for the Quality Engineering Executive ( Automotive parts) role at JAC Recruitment

Company Profile :

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Company Profile :

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Job Summary :

Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities :

  • Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
  • Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
  • Respond to customer issues on the same day and monitor new product quality for the first three months.
  • Prepare and submit monthly quality reports to sales management.
  • Support internal and external audits and track customer feedback.
  • Investigate quality issues and propose effective countermeasures.
  • Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

Job Requirements

  • Bachelor’s Degree in Engineering, Business Administration, or a related field.
  • Minimum 5 years of experience in the automotive industry or a similar role.
  • Strong experience in handling inline claims and customer complaints.
  • Skilled in data analysis and reporting.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint).
  • Excellent decision-making, teamwork, and problem-solving abilities.
  • Strong communication and negotiation skills.

    • Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Quality Assurance

    Industries

    Staffing and Recruiting

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    Executive Executive • SelangorMalaysia, Selangor, Malaysia