Quality Manager - KDN ACDC (Petaling Jaya)

Overview

KPMG Delivery Network (KDN) in Malaysia is seeking a highly motivated and experienced process and delivery excellence professional with experience in Tax and legal organizations to join our team as a Quality Manager.

Responsibilities

• Conduct thorough assessments of existing processes, systems, and products to identify gaps and areas for quality improvement.
• Facilitate workshops and training sessions for client staff, building their internal capabilities in quality assurance and continuous improvement methodologies.
• Prepare detailed reports and presentations summarizing findings, recommendations, and the impact of implemented quality initiatives.
• Act as a subject matter expert, advising clients on root cause analysis for quality deviations and developing corrective and preventive actions (CAPAs).
• Working with management to set quality expectations and goals (manage the quality framework in place).
• Compiling and presenting statistical data for management reviews.
• Collaborate with all levels of the organization to ensure the implementation of quality initiatives.

Attributes

• Highly intelligent “business operator” with a demonstrated ability to rapidly understand the big picture, identify levels required to impact tactical change, and then dig into the details to drive those levels.
• High attention to detail, when required, with ability to communicate clearly and concisely.
• Highly collaborative “roll-up the sleeves” style.
• Exceptional interpersonal skills with extensive experience operating in a multi-cultural environment.
• Demonstrated aptitude in problem-solving and decision-making backed up with strong analytical skills.
• Target driven and results oriented with customer focus.

Requirements

• Minimum 5+ years of relevant experience.
• Experience in compliance, taxation, and financial analysis.
• Experience as a process excellence or delivery excellence professional.
• Experience in managing quality, implementing quality controls, quality KPIs.
• Good change management skills.
• Experience in data analysis or business analysis is valued. Knowledge of statistical tools.
• Knowledge of Lean, Six Sigma, CMMI, ITIL.
• Strong team player with the ability to collaborate effectively with multi-disciplinary professionals.
• Accountable, analytical, self-motivated, and organized.
• Excellent time management skills and the ability to multi-task and work independently.
• Strong communication and interpersonal skills.
• Passion for problem-solving and finding solutions to client needs.
• Highly goal-oriented, assertive, and hands-on approach to problem-solving.

Closing Date: Dec. 31, 2025

For further information, and to apply, please visit our website via the “Apply” button below.

Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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