Tawaran kerja ini tidak tersedia di negara anda.
Customer Support Specialist
LittleLivesSungai Petani, Kedah, Malaysia16 hari lalu
Penerangan pekerjaan2+ years of experience in customer support, preferably in SaaS, tech, or education Strong communication skills and a customer-first mindset Comfortable working remotely and across time zones Proficiency in Chinese or Malay (spoken and written) is a plus Familiarity with helpdesk tools (e.g., Freshdesk) is a plus Strong organizational and problem-solving skills Able to work independently and as part of a diverse, multicultural team Competitive salary with performance-based bonuses Remote-friendly, flexible work environment Meaningful work supporting educators and children across Asia Dynamic, fast-paced startup culture with room for growth Collaborative, innovative and supportive work environment
Overview
LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia. With almost 2000 schools as customers, our mission is to revolutionize education through technology and provide innovative solutions for our customers.
Role
Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.
Responsibilities
- Provide responsive, empathetic, and clear support to users via live chat, email, and calls
- Handle inquiries and issues related to our platform, work with internal teams to resolve
- Maintain accurate records of customer interactions and feedback
- Create and improve support documentation (FAQs, guides, help articles)
- Support onboarding of new users with product walkthroughs and training
- Collaborate with product and technical teams to report issues and suggest improvements
- Meet service level targets (e.g. response time, resolution time, satisfaction ratings)
Requirements
What We Offer
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Support Specialist • Sungai Petani, Kedah, Malaysia
Pekerjaan yang berkaitan
Immediate Hiring for CUSTOMER SERVICE SPECIALIST @ GEORGE TOWN PENANG.Must be able to speak, read and write in Mandarin or Cantonese (Traditional Chinese).
This position will require employees to do...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Position : Customer Success Specialist.Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.
Working Hours : 9am to 6pm or 12pm to 9pm.Respond to customer inquiries via...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
Location : George Town, Penang, Malaysia.Language Requirement : English & Mandarin.Working Hours : 9am to 6pm or 12pm to 9pm.
Respond to customer inquiries via phone and email.Serve as the primary ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu We, SummitNext Technologies Sdn.BPO and Technology Solutions provider, where innovation meets excellence.As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu 
- Dinaikkan pangkat
Associate Customer Support Engineer
Telesign Corp.Butterworth, Malaysia We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team.The Customer Support Engineer role works with our customers as well as with our internal teams on tro...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Operations Specialist
SITAKulim, Kedah, Malaysia We're the team that keeps airports moving, airlines flying smoothly, and borders open.Our tech and communication innovations are the secret behind the success of the world's air travel industry.You...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
Customer Support - Mandarin - Teleperformer
Two95 International Inc.George Town, Penang, MYQuick Apply
Customer Service Specialist (Logistics)
SummitNext Technologies Sdn BhdSungai Petani, Kedah, MalaysiaQuick Apply
- Dinaikkan pangkat
Associate Customer Marketing
The Hershey CompanySungai Petani, Kedah, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Junior Customer Support Specialist | Remote | AI SaaS Support
Process StreetGeorge Town, Penang, Malaysia Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and track recurring workflows.Our platform automates ...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Technical Customer Support, I
Zebra TechnologiesSimpang Ampat, Penang, Malaysia At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate ou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support(Mandarin / Cantonese Speaker)@ Bayan Lepas
Innovatz GlobalBayan Lepas, Penang, Malaysia Minimum of 6 months work experience in customer support in any industry.Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals,...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
IT Support Specialist
Tech GuruBayan Lepas, Penang, Malaysia Stable company with a strong employer brand.Mission-driven, customer centric organisation.Opportunity to work with diverse, global teams.
Competitive salary and Performance bonus.We are seeking a sk...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
Customer Success Specialist
Two95 International Inc.George Town, Penang, MYQuick Apply
- Dinaikkan pangkat
Road Logistics Customer Care Specialist
Kuehne + Nagel ASButterworth, Malaysia When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Technical Support Specialist
SumsubAlor Setar, Kedah, Malaysia Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Sumsub.From identity and business verification to ongoing monitoring, our platform adapts to your ri...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Logistics & Customer Support (MY Remote)
OddleGeorge Town, Penang, Malaysia Logistics & Customer Support (MY Remote).Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business.
Oddle started in 2014 as a white-label e-commerce platf...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Customer Success Operations Specialist
OakyGeorge Town, Penang, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
LittleLivesKulim, Kedah, Malaysia LittleLives is a fast-growing SaaS company in the EduTech space, operating mainly in Singapore, Malaysia, Vietnam, and Indonesia.
With almost 2000 schools as customers, our mission is to revolutioni...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Support Consultant, crypto (remote)
SupportYourAppSungai Petani, Kedah, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
The Customer Success Specialist (CSS)
Two95 International Inc.George Town, Penang, MYQuick Apply
Customer Service Specialist
SummitNext Technologies Sdn BhdSungai Petani, Kedah, MalaysiaQuick Apply
Customer Service Specialist - Logistics
SummitNext Technologies Sdn BhdSungai Petani, Kedah, MalaysiaQuick Apply
- Dinaikkan pangkat
Customer Support Engineer
Kaleris CompanyCentral George Town, Penang, Malaysia Customer Support Engineer page is loaded## Customer Support Engineerlocations : Remote Malaysiatime type : Full timeposted on : Posted 30+ Days Agojob requisition id : R- • •Job Description : • •##...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu