Assistant Manager - Income Audit

Hilton Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. The core responsibility of the Assistant Manager – Income Audit is to check that all charges raised by each department have been properly posted to guests accounts or otherwise accounted for, the correct procedures have been followed and that all daily income that should have been received by the hotel was received. Responsibilities

Audit the daily revenue figures, supporting reports and vouchers as well as audit the daily General Cashier’s Report. Ensure that Daily and Monthly Revenue and Settlement Reconciliation is prepared on a timely basis and all revenue is captured and reported. Ensure all gifts or entertainment voucher are controlled as per the policy. Review all entertainment dockets and officers’ checks, ensuring that all are authorized and signed with the appropriate level of detail. Check that complimentary rooms have been appropriately authorized. Audit the telephone and internet interface reports to ensure all the respective revenue has been posted. Ensure the relevant Front Office and Outlet reports are printed, audited and filed in chronological order. Verify transactions posted in the daily report, including but not limited to credit cards, city ledger, crew allowances, paid outs, allowances and rebates, miscellaneous charges, voiding, car park revenues, and room safe keys. Prepare rebate and allowance summary and rebate journal. Reconcile credit card charges between electronic credit card machine and point of sale system on a daily basis. Prepare daily revenue report for the Director of Finance / Financial Controller. Ensure that all concessionaires’ revenue is reconciled and recorded accurately. Check the Room Rate Discrepancy Report to ensure that all rate changes, upgrades, etc. have been properly authorized. Ensure that the Room Status Discrepancy Report is printed twice daily, and any exceptions noted are reported. Record cashier overs / under in the relevant reports and followed up with the Outlet Managers or Front Office Manager. Follow up on any discrepancies, incomplete work or missing information with the relevant departments. Ensure all paid out vouchers have proper authorization, signatures and backup. Follow up with Revenue / Reservation team to ensure that no-shows are reviewed, and charges made accordingly. Audit the daily food and beverage report, verifying the cashier’s remittance to the General Cashier’s Report. Ensure that all restaurant and bar checks are properly accounted for and banquets and functions revenues are entered. To be fully conversant with the hotel Manual Contingency Plan in case of computer system failure and ensure that all manual procedures are followed and adhered to. Ensure the accurate and timely input of data to the general ledger system. Maintain adequate and up to date files. Conduct monthly house float and petty cash count and safety deposit boxes audit. Check and ensure that room variance reports are properly kept and interpreted, reporting any unreasonable variance promptly. Handle all requests and inquiries in a timely and efficient manner. Flexible in relation to working hours, especially at month end. Perform any additional tasks assigned to ensure that the department functions smoothly. Minimize the risks of accidents and workers compensation costs by ensuring the correct work practices are used and that the area is safe from hazards. Requirements

University Degree, preferably in Commerce, Accounting & Management or any other Accounting qualification. Previous experience in a managerial operational accounting role. At least 1 year of working experience as Income Auditor Supervisor in the hospitality industry. Knowledge of F&B cashiering, front desk cashiering and night audit. IT qualification (Fidelio & Micros） / training. Proficient in Microsoft Office applications. Good communication and analytical skills. Possess system skills in OnQ, OPERA, Micros, SUN. We are an equal opportunities employer and welcome applications from all qualified candidates.

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