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Logistics Handling Operations Operator Malaysia

Logistics Handling Operations Operator Malaysia

American President LinesSelangorMalaysia, Selangor, Malaysia
2 hari lalu
Penerangan pekerjaan

Logistics Handling Operations Operator Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Day to day Operations

  • Act as the first point of contact for customers, transport providers, suppliers and other supply chain stakeholders during day-to-day business
  • Handle customer’s transport requests and related documentation, including data entry into affected IT systems
  • Manage transport bookings with service providers according to specified schedules and routings
  • Manage spot quotations with appointed service providers where necessary
  • Liaise with shipment origin and destination stakeholders on timely collection and delivery, including provision of required pre-alert information to involved stakeholders

Supply Chain Visibility and Event Management

  • Monitor and track shipment execution to ensure adherence of all supply chain stakeholders to agreed service levels
  • Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
  • Follow up on missing events and investigate data inconsistencies
  • Customer Service and Incident Management

  • Handle customer requests and supply chain incidents / disruptions in line with agreed service levels
  • Log and categorize incidents and conduct root cause analysis on deviations, assign and follow up on corrective actions
  • Collect data to support management of financial claims for lost / damaged shipments
  • Alert customer teams pro-actively in case of deviations and suggest alternative solutions
  • Highlight issues to team leads and relevant supply chain stakeholders in a timely manner as they arise
  • Contribute to Performance Improvement

  • Monitor transport provider service quality and provide input and feedback to management teams
  • Provide input to Team Leaders and Operations Management for the preparation of periodical reporting and review meetings
  • Support the analysis of standard Key Performance Indicators (KPIs) and reports and suggest areas for improvement
  • Others

  • Support internal projects and additional tasks as defined and assigned by management
  • Requirements

  • 2+ years’ experience in transport management / freight forwarding, preferably in an international setting
  • Operational hands-on experience in a similar role, ideally in a Control Tower or 4PL environment
  • Knowledge in airfreight operations, AOG and oversize cargo will be of advantage
  • General understanding of Supply Chain Management concepts and logistics processes
  • Good command of MS Office (Word, Excel, PowerPoint), experience with freight forwarding IT systems desirable
  • Must be willing to work on a 24 / 7 rotational shift
  • As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

    Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address : We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.

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