Head of Retail Operations

Direct message the job poster from Heinemann Asia Pacific Pte Ltd

Passionate in driving strategic growth through people and culture

As a member of our family-owned business, you will work to strengthen Heinemann Duty Free Malaysia’s position in the market by pro-actively partnering with our business leaders ensuring your team achieves their goals and developing our team members’ competencies and capabilities. In your role, you will,

• Develop strategic plans to improve day-to-day productivity and efficiency of the retail operations to meet business goals, including a focus on revenue, personnel costs and operational costs.
• Inspire the retail team in a positive and motivating manner, develop them to consistently deliver best-in-class sales performance and exceptional customer service, serving as a role model aligned with Heinemann’s Values and Leadership Behaviors.
• Collaborate with various stakeholders locally and regionally, across different brands to define and implement action plans to boost, maximize, make changes where necessary on decision regarding product listing, brand activations, merchandising, staffing, training, etc.
• Work with People and Culture team to tailor individual development plan for store leaders, (Assistant Operations Managers and Sales Team Leaders) support them with consistent coaching and ultimately building a continuous talent pipeline.
• Analyse data (sales, traffic, flight movement) to provide intelligence and prepare reports, budget and forecasts.
• Review and develop challenging incentive scheme to ensure shop and category targets are achieved, while remaining competitive with market.
• Gatekeeper of policies, operating standards and a continuous review to ensure relevancy with the business while complying with the airport and custom regulations.

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