Customer Care Consultant - Protégé Trainee (Start ASAP)
AfterschoolKuala Lumpur, Kuala Lumpur, Malaysia15 jam yang lalu
Penerangan pekerjaanMalaysian citizen Fresh graduates with a Bachelor’s Degree in Business Studies, Commerce, Marketing, or relevant discipline from a government-recognised local or foreign institution Minimum CGPA of 3.0 or equivalent Good verbal and written communication skills, clear, concise, and friendly Active listening skills to understand and respond to customer requests and concerns Positive, professional, and customer-oriented attitude, even under stress Emotional intelligence to manage personal and others’ emotions in interactions Knowledge of automation and digital tools such as ChatBots, Apps, WhatsApp, and ability to complement them with human responses Ability to educate customers on self-service tools like ChatBot, App, Knowledge Base, and FAQs Technical proficiency with customer service tools (e.g., CRM systems) and basic troubleshooting skills is an advantage Preference for graduates with no prior working experience who are currently unemployed 12-month PROTÉGÉ programme combining intensive soft skill classroom training and on-the-job training opportunities Practical skills and real-life experience at Maxis to guide career development
Join Maxis as a Protégé Trainee to develop customer care skills through a 12-month intensive training and on-the-job experience program.
Your role
Here’s what you will be doing :
- Accurately identify and resolve customer inquiries and complaints at the first point of contact to ensure customer satisfaction.
- Apply customer service skills to maximize engagement opportunities and enhance the customer experience.
- Educate customers about Maxis products, services, and digital / self-service channels to encourage independent interactions.
- Schedule, assign, or execute necessary customer follow-ups per call center process guidelines to prevent repeat inquiries.
- Ensure strict adherence to customer data protection regulations (PDPA Act) to maintain confidentiality and integrity.
About you
The company is looking for :
Training & development
How to apply
Submit your application online. Shortlisted candidates will receive an email invitation for a digital interview. You may check your application status by logging into your candidate account.
This job may close before the stated closing date, you are encouraged to apply as soon as possible
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Customer Care Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia
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