Head, Commercial Banking Business Centre

Responsibilities

• Develop, implement and manage the center sales plan to achieve the CBBC’s target
• Build up market share of commercial loans in respective regions
• Responsible for deposits growth
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Proactively monitor credit quality through early recognition of signs of deterioration and implement appropriate strategies to contain, maintain, reduce or exit relationship
• Develop and maintain a network of business contacts
• Cross sell other Bank’s products
• Train and develop Account Relationship Managers to enhance job knowledge and thus increase portfolio of quality loans
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix.
• Ensure there is clear customer focus across the area to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner
• Ensure that there are no adverse reports from the audit findings of the centre.
• Ensure compliance to the policies and procedures set by the Bank.
• Ensure timely review of credits with view to continue / increase exposure

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