Senior Manager, Learning & Development
TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanResponsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments Establishes team and individual goals in alignment with the program and / or company goals Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L & D strategies Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements Monitors and evaluates training program’s effectiveness, success and ROI periodically and reports or communicates on them Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field Preferable with 5 - 7 years of working experience in the related field is required for this position Extensive knowledge of analysing training needs and implementing performance gap analysis Strong Facilitation skills using Adult Learning Theories Competent in e‑content and design development Excellent verbal and written communication skills in English and the language of supporting market Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan Life‑long Le
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast‑growing BPO company.
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World‑class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
TDCX (NYSE : TDCX) provides transformative digital CX solutions, enabling world‑leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. We serve clients in fintech, gaming, technology, home sharing, travel, digital advertising, and e‑commerce across Asia, Europe, and the U.S., helping them tap the region’s growth potential.
What is your mission?
Who are we looking for?
Materials and people management.
Perks and benefits
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Learning Development Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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