Senior Manager, Learning & Development

TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

1 day ago

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast‑growing BPO company.

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World‑class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

TDCX (NYSE : TDCX) provides transformative digital CX solutions, enabling world‑leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. We serve clients in fintech, gaming, technology, home sharing, travel, digital advertising, and e‑commerce across Asia, Europe, and the U.S., helping them tap the region’s growth potential.

What is your mission?

Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments

Establishes team and individual goals in alignment with the program and / or company goals

Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L & D strategies

Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements

Monitors and evaluates training program’s effectiveness, success and ROI periodically and reports or communicates on them

Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates

Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

Who are we looking for?

Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field

Preferable with 5 - 7 years of working experience in the related field is required for this position

Extensive knowledge of analysing training needs and implementing performance gap analysis

Strong Facilitation skills using Adult Learning Theories

Competent in e‑content and design development

Excellent verbal and written communication skills in English and the language of supporting market

Materials and people management.

Perks and benefits

Medical

Miscellaneous allowance

Dental

Vision

Incentive, Bonus and Commission Plan

Life‑long Le

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Learning Development Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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