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Assistant Manager Technical Lead

Assistant Manager Technical Lead

TDCXKuala Lumpur, Kuala Lumpur, Malaysia
25 hari lalu
Penerangan pekerjaan

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Senior Manager, IT Infrastructure Operations role details and recruitment information

Overview

Join TDCX, a global BPO company known for its award-winning and fast-growing environment. This role focuses on designing, developing, and operating cloud-native infrastructure and related platforms to support scalable, secure, and reliable services.

What is your mission?

  • Design, develop, and optimize cloud-native infrastructure on Google Cloud Platform (GCP), including Kubernetes (GKE) and Docker-based services
  • Build secure and resilient infrastructure leveraging tools such as Cloudflare, Delinea, and Qualys
  • Define and enhance CI / CD pipelines using GitLab, implementing release strategies like blue / green, canary, and automated rollback
  • Promote Infrastructure as Code and automation-first practices across all environments
  • Lead the implementation of observability tools including Prometheus, Grafana, Loki, and Cloud Logging to ensure system reliability
  • Conduct performance and load testing using Grafana K6 to support scalability and resilience
  • Drive incident response processes, including postmortems and root cause analysis, to continuously improve system reliability
  • Integrate security practices into infrastructure and pipelines, including vulnerability scanning and secrets management
  • Collaborate with security and compliance teams to support frameworks such as ISO 27001, ISO 27701, and SOC 2
  • Enforce cloud security best practices across deployments and environments
  • Other duties assigned by management related to the Quality Management System of TDCX

Who are we looking for?

  • At least a Diploma or higher in Computer Science, Information Technology, or a related field
  • Minimum of 5 years of experience in DevOps, SRE, or Platform Engineering
  • Experience with AWS, Azure, Alicloud, or GCP, including Kubernetes (GKE) and Docker
  • Proficient in managing CI / CD pipelines with GitLab and modern release strategies
  • Skilled in observability tools such as Prometheus, Grafana, and Loki
  • Strong understanding of cloud security, automation, and scalable system design
  • Excellent troubleshooting abilities with a track record of mentoring and leading technical teams
  • Familiarity with k9s, GCloud CLI, or similar is an advantage
  • Experience with AI / ML or data-intensive workloads is a plus
  • Knowledge of FinOps or infrastructure cost optimization is desirable
  • Excellent verbal and written English communication skills, and proficiency in the language of the supporting market

    • Who is TDCX?

    TDCX is a Singapore-based global BPO leader offering customer experience solutions, sales and digital marketing services, and content moderation across industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

    Visit for more info.

    Employment details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : IT Services and IT Consulting and Outsourcing and Offshoring Consulting

    • Note : This description reflects a general candidate profile and core responsibilities; it is not a promise of employment or a job offer.

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    Buat amaran kerja untuk carian ini

    Technical Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia