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Snr Software Engineer

RHB BankKuala Lumpur, Kuala Lumpur, Malaysia

1 hari lalu

Penerangan pekerjaan

Primary Objective

Provide application support, participate in application customization and integration, user training, installation, implementation support and maintenance to ensure the system availability as per agreed SLA.

Manage manufacturing and delivery of IT application, change requests, internally and with SBU Engagement Manager / SMEs to ensure the consistency and proper functioning of the application system and to meet Business needs.

Key Responsibilities

Applications Architecture

Perform planning / enhancement of Group IT solutions architecture
Perform development and control best-of-class applications development and management methodologies

Application and Systems Development

Perform the development of enterprise class applications and integration in line with Group IT solutions architecture

Support of IT application development functions (plan, organize, outsource management and monitor development projects according to set standards)

Operational efficiency of applications delivery

Manage opportunities to improve / enhance existing systems

Services include application customization and integration, user training, installation, live implementation support and maintenance.

Application customization includes analysis of customization requests and writing of amendment / program specifications, designing, coding and testing of complex programs.

Manage and resolve application issues

Manage production system SLA

Provide post-implementation support to the business users related to their areas of supports.

Ensure compliance to all processes, audit and risk matters in the execution of user story.

Patch management to address system vulnerability and system obsolescence.

Applications Maintenance and Support

Perform efficient and effective first and-or second level support for applications

Requirements

Bachelor Degree - Technology / IT / Engineering.

Minimum 12 years of working experience in Customer Relationship management or Leads Management systems.

Excellent documentation skill

Fundamental analytical & conceptual thinking skill

The ability work with business squad to determine acceptable solutions.

Proficient in Microsoft Dot Net, Microsoft SQL Server.

Experience in Contact Centre solution is an added advantage

Strong analytic and problem solving skill.

Working experience with Agile.

Good communication skill.

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Software Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia

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