Customer Support Specialist (Mandarin Speaker)
PCA Group Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanPossess a minimum of Secondary / SPM / 'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues. Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, priorities and manage time effectively. Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day) Location : KL Eco City (Nearby LRT / KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & Young culture EPF, SOCSO, EIS Yearly Increments to upgrade your basic salary yearly & improve your lifestyle Annual Bonus Company Trip Monthly Activities Entry level Full-time Customer Service Industrial Machinery Manufacturing
Overview
Join to apply for the Customer Support Specialist (Mandarin Speaker) role at PCA Group Sdn Bhd
This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Responsibility
- To handling customer inquires & provide solutions to all customer related problems.
- Providing high quality of customer service via Live Chat support.
- To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
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