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Strategic Partnership Senior Associate (Mandarin speaker)

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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About The Team

The Strategic Partnership Senior Associate is responsible to optimize the company's operations through effective management of external partners. This role involves overseeing external partners relationships, ensuring adherence to service level agreements (SLAs), and driving continuous improvement in the operations network. This role also focus in enhancing efficiency, reducing costs, and maintaining high service standards.

About The Team

Job Description

External Partners Relationship Management :

Handles external partners selection, onboarding, and ongoing management.
Develop and maintain strong, collaborative relationships with external partners.
Ensure that external partners consistently meet or exceed established SLAs and KPIs.

Performance Monitoring And Improvement

Implement and monitor performance metrics to evaluate the effectiveness of external partners

Analyze performance data and identify areas for improvement; collaborate with external partners to implement corrective actions.

Conduct regular performance reviews and audits to maintain high service quality.

Cost Management

Work closely with the finance department to manage and optimize budgets.

Identify cost-saving opportunities through negotiation, process optimization, and external partners consolidation.

Implement cost-control measures to maximize efficiency while maintaining service levels.

Contract And Agreement Management

Collaborate with legal and procurement teams to negotiate and draft contracts and agreements with external partners.

Ensure that all contracts are compliant with regulatory requirements and company policies.

Monitor contract compliance and resolve any contractual disputes as needed.

Strategic Planning

Participate in the development of strategies.

Provide input on long-term optimization, capacity planning, and risk management.

Team Leadership And Development

Lead, mentor, and develop a team of external partners, fostering their growth and skill development.

Ensure that team members are aligned with company goals and objectives.

Communication And Collaboration

Collaborate cross-functionally with other departments, including procurement, operations, and transportation, to align activities with broader business objectives.

Communicate effectively with internal stakeholders and external partners to drive alignment and ensure smooth operations.

Requirements

Candidates with at least 4-8 years of working experience in partnership or key account management

Ability to converse in Mandarin is required

Project management experience is an added advantage

Excellent written and verbal communication skills with ability to deal cross-functional.

Energetic, action-oriented, positive approach to problem solving with analytical skill, has passion in the eCommerce industry.

Excellent negotiation, communication, and interpersonal skills.

Analytical mindset with the ability to make data-driven decisions.

Strong problem-solving skills and attention to detail.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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