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Customer Engineer

Compex Technologies Sdn BhdKulai, Johor, Malaysia

2 hari lalu

Penerangan pekerjaan

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM / ODM / JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool. We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Key areas of responsibility

Technical Support & Troubleshooting

Provide remote support for customers.

Diagnose and resolve hardware, software, or network issues.

Handle escalations from support teams.

Collaboration with Internal Teams

Work closely with sales, R&D, and product teams to align customer needs.

Provide feedback from customers to help improve products and services.

Pre-Sales / Post-Sales Support

Assist sales teams in technical discussions or product demonstrations.

Ensure smooth transition from sales to implementation.

Skills and attributes

Degree / Diploma in Electrical / Electronic Engineering / Computer Science.

Bilingual in English and Chinese (to communicate with Chinese customers).

Strong communication skills (written and verbal).

Knowledge of different network operating system implementations and installations.

Minimum 3-years working experience.

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Customer Engineer • Kulai, Johor, Malaysia