Customer Service Assistant

Actions Logistics (M) Sdn. Bhd. is a freight forwarder in Malaysia that helps exporters and importers with both international and domestic shipment arrangements. Our core values are sincerity, diligence, and gratitude. We are committed to enabling shippers and consignees by making the importing and exporting process easier, and aim to become the leading freight forwarder in Malaysia.

Role Description

This is a full-time, on-site role for a customer service assistant based in Klang. The Customer Service Assistant will manage daily customer inquiries and assist with organising and arranging import and export shipments. The role involves frequent contact with clients to meet their needs and expectations, managing documentation, and liaising with other departments to deliver excellent service.

Qualifications

• Proficiency in English and Bahasa Malaysia; other languages are a plus
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work independently and as part of a team
• Basic understanding of the import / export process
• Willing to work occasional extended hours
• Diploma / Bachelor’s in Logistics / Supply Chain or related field.

Seniority level

Entry level

Employment type

Full-time

Industries

Transportation, Logistics, Supply Chain and Storage

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