Key Account Manager

Executive recruitment company Monroe Consulting Group's Professional Service division is recruiting on behalf of a leading learning and development organization.

Job Summary : We are seeking a driven and entrepreneurial Key Account Business Partner to join our APAC team in Kuala Lumpur. This role is perfect for an ambitious professional who wants to excel in client account management while building a clear pathway to leadership. As a trusted partner to our clients, you will manage, grow, and expand key accounts across Malaysia and the wider APAC region, while also building new business opportunities in Malaysia. This role is designed for an individual contributor today, future leader tomorrow - with a potential career pathway to grow into Head of Key Accounts (Malaysia / APAC).

Job Responsibilities :

Primary Role - 80% (Farmer Role : Key Account Management) - Grow and expand existing key accounts across APAC and future-based Malaysia accounts. Own the business performance of your accounts - sales, revenue growth, gross margins, and project profitability. Build and manage strong stakeholder relationships across Europe, APAC, and the Americas - collaborating globally. Conduct discovery meetings and learning needs analysis (LNA) with clients (80% virtual, 20% in-person) across APAC, Singapore, and Malaysia. Provide consultative guidance to HR, L&D, and business leaders on training and workforce transformation strategies. Identify and drive upselling and cross-selling opportunities to expand account value. Ensure long-term partnerships with clients by being proactive, responsive, and results-oriented.

Secondary Role - 20% (Hunter Role : New Business Development) - Consistently grow a new business pipeline through proactive prospecting and relationship-building. Represent the organization at Chambers of Commerce, HR / L&D networking events, and industry forums in Malaysia. Partner with the marketing team to convert campaigns and events into new opportunities. Own your client portfolio - build, manage, and grow it independently. Develop a sustainable pipeline of opportunities to support growth in Malaysia and APAC.

Key Requirements :

Excellent communication skills - Confident with senior leaders across cultures and regions.

Customer-oriented mindset - Focused on long-term partnerships.

Growth mindset - Adaptable, coachable, and open to feedback.

Discipline & hardworking - Thrives with ownership and accountability.

Ambition to lead in future - Strong desire to step into management roles.

Hungry to learn - Self-driven in acquiring knowledge and market insights.

Comfortable working remotely, independently, and autonomously - While being highly collaborative across teams.

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