Head, SME Operations & Governance

Job Purpose : Lead and oversee the end-to-end Group SME business operations, ensuring robust risk management, regulatory compliance, and governance frameworks are in place. This role is responsible for shaping and enhancing operational policies and processes that promote efficiency, consistency, and robust control across the Group SME segment.

By aligning operational practices with strategic business goals and regulatory requirements, the role plays a critical part in driving sustainable growth, improving customer experience, and upholding the organization’s governance standards.

Job Responsibilities

Business Compliance & Governance

• Responsible for Group SME banking operations comply with internal policies, regulatory requirements, and industry standards (e.g., BNM guidelines).
• Lead compliance risk assessments and implement controls to mitigate operational and reputational risks.
• Oversee the development and delivery of compliance training programs tailored to Group SME banking staff.
• Responsible to report compliance breaches and plan corrective actions and preventive measures.
• Responsible to build relationships with internal and external stakeholders, such as Group Compliance, Group Operational Risk, internal and external Auditors, BNM on all business, regulatory and audit matters.
• Develop and strengthen the policy and process governance framework, including the establishment and enforcement of a penalty framework across GBTB, to ensure consistency, accountability, and compliance with regulatory and internal standards.
• Establish governance structures that promote transparency, ethical conduct, and sound decision-making within Group SME banking.
• Lead regular governance reviews and reporting to senior management and relevant committees.
• Ensure alignment between governance practices and strategic business objectives.

Policy & Process Management

SME Operations & Procedures

People Management & Human Resources

Skills

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