CLOUD & INFRASTRUCTURE ANALYST

Overview

As a Cloud & Digital Workplace Analyst, you will provide first-line support for virtual servers and Microsoft Azure environments. You will perform daily operational tasks, monitor systems, handle basic service requests, and perform routine changes across both cloud and on-prem infrastructure. This includes basic support for VMware virtualization platforms, backup jobs, and networking components. You will escalate complex issues as needed while gaining hands-on experience across hybrid IT environments. This role is ideal for someone early in their IT infrastructure career looking to develop practical skills in cloud and infrastructure operations.

The Person

You are proactive, customer-focused, and eager to learn. You possess a strong foundational understanding of server and Azure technology and are comfortable following standard operating procedures. You work well in a team environment and are committed to providing timely support and accurate documentation.

Accountabilities

Primarily related to on-prem server support, routine user / system operations, and hybrid infrastructure :

• Monitor server environment health using tools like LogicMonitor.
• Log and triage incidents and service requests.
• Perform basic troubleshooting of server issues (e.g., CPU usage, memory usage, disk space, VM availability, backup status).
• Handle common service requests (e.g., password resets, access requests).
• Escalate complex or unresolved issues to Level 2 or Level 3 teams.
• Support patching for Windows OS and backup (Commvault, Veeam, Avamar) verification tasks under guidance.
• Follow change management processes for standard changes and emergency changes.
• Maintain accurate ticket documentation and update knowledge base where needed.
• Assist with daily reporting and shift handovers.

Public Cloud

Your Experience

Benefits

Do I need to meet all the requirements to apply?

No. Studies by several sources show that men may apply when they meet 60% of requirements, while women, non-binary people, and neurodivergent people may aim for closer to 90%. We can teach the specifics of the job, but character traits such as confidence, capability, and curiosity are essential.

About Us

We are Logicalis, Architects of Change. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients\' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

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