Technical Support (Kuantan)

Overview

As Technical / Operation Support, you will be responsible for the day-to-day project execution from various clients. You will be reporting to the Operations Manager.

Responsibilities

• Responsible for the installation, configuration, upgrade, operation & maintenance
• To ensure all related operations activities are performed in compliance with company standards, processes, regulations and procedures
• Manage and resolve customer complaints
• Identify and escalate issues to Supervisors
• Any other duties as and when deemed necessary
• Able to explain the cause of certain problem arises and able to explain the reason of the solution applied either permanently or temporarily
• Working closely with either internal technical / software team or external clients / user for tackling of support task reported in order to get the problem solved

Requirements

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