Cloud Support Team Lead

Our client is looking for a Cloud Support Team Lead to oversee and guide a high-performing support team. In this role, you will lead escalations, ensure the stability of multi-cloud environments (Azure, AWS, Google Cloud, ), and mentor junior engineers. This position offers leadership growth, certification support, and competitive rewards.

Client Details

The company is a well-established cloud solutions provider with a strong presence in Malaysia, serving a wide range of clients across industries. Recognised as a trusted partner for digital transformation, they are known for delivering innovative multi-cloud services and driving customer success.

Description

• Lead and manage a team of Cloud Support Engineers, including performance reviews, mentoring, and career development.
• Act as the final escalation point for complex cloud issues, providing hands-on expertise in AWS, Azure, or GCP.
• Oversee daily support operations, ensuring efficient workload distribution and adherence to SLAs / KPIs.
• Collaborate with Engineering, Product, and Customer Success teams to resolve recurring issues and enhance service reliability.
• Monitor and report on operational metrics (ticket volume, resolution time, customer satisfaction).
• Develop and maintain documentation, troubleshooting guides, and best practices.
• Drive continuous improvement initiatives, including process automation and proactive monitoring.
• Communicate effectively with customers during escalations and represent the support team in leadership meetings.
• Stay current with cloud technologies and implement new tools or systems to improve support efficiency

Profile

The successful candidate should have :

Job Offer

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Jia Yi Yeoh

Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No W.