AVP - Hub Ops & Service Centre (HOSC) Channel Ops

As a Team Lead (AVP) Hub Ops & Service Centre (HOSC) Channel Ops, you will oversee operational processes and ensure efficient service delivery within the financial services industry. This position requires strategic thinking and a focus on maintaining high performance standards in a dynamic environment.

Client Details

The employer is a large organization in the financial services industry, known for providing innovative solutions and fostering a results-driven culture. They offer opportunities for career growth and are committed to operational excellence.

Description

• Supervise daily operations within the Hub Ops & Service Centre (HOSC) Channel Ops team.
• Ensure compliance with policies, regulations, and standard operating procedures.
• Identify and implement process improvements to enhance efficiency and service quality.
• Monitor team performance and provide guidance to achieve key operational metrics.
• Collaborate with stakeholders to resolve operational issues and address service gaps.
• Prepare reports and provide insights to management for informed decision-making.
• Foster a positive working environment that encourages teamwork and professional growth.
• Manage resource allocation to meet workload demands effectively.
• Support processing of customer claims from the self-service machines.

Profile

Job Offer

If you're ready to take the next step in your career and lead a high-performing team in the financial services industry, we encourage you to apply today!

To apply online please click the 'Apply' button below.

For a confidential discussion about this role please contact Pey Teeng Lee .

Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No. -W.

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