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Customer Support Specialist - Taiwanese Market

Customer Support Specialist - Taiwanese Market

TPPenangMalaysia, Penang, Malaysia
8 jam yang lalu
Penerangan pekerjaan

7+ BPO APAC hiring | Sales Recruitment | Talent Attraction & Sourcing Expert

About the Company

We are recruiting fluent in Mandarin speaking professionals (candidates from Taiwan are preferred) to join our Global Customer Support team in Penang, Malaysia. This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

  • Provide professional support to customers in Mandarin and English via phone, email and online chat.
  • Guide customers to complete the online order and payment process.
  • Handle customer issues efficiently and escalated urgent matters when necessary.
  • Accurately record customer information and strictly adhere to data security regulations.
  • Work with the team to continuously optimize service quality.
  • Achieve the performance goals (KPIs) set by the company.

Qualifications

  • College or Bachelor's degree (any major, communication, English or related fields are preferred).
  • Fresh graduates are welcome to apply.
  • More than 6 months of customer service experience (any industry) is a plus.

    • Required Skills

  • Fluent in Mandarin level (clear pronunciation and fluent expression).
  • English B2 level (fluent in oral and written).
  • Customer‑centric, patient and empathetic.
  • Excellent problem‑solving and active listening skills.
  • Able to adapt to a fast‑paced work environment.
  • Typing speed : 40 words / minute with over 90% accuracy.
  • Proficient in Microsoft Office.

    • Preferred Skills

  • More than 6 months of customer service experience (any industry) is a plus.

    • Pay range and compensation package

  • Salary Range : RM4500

    • Seniority level

  • Entry level

    • Employment type

  • Full‑time

    • Job function

  • Customer Service, Analyst, and Administrative

    • Industries

  • Telephone Call Centers, IT Services and IT Consulting, and Business Consulting and Services

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Support Specialist • PenangMalaysia, Penang, Malaysia