Tour Operation Executive

Overview

Travel Jobs in Malaysia | Job Vacancies | October 2025 | Ricebowl

Responsibilities

• Making and confirming clients reservations. Collect payments, passports and visas for confirmed booking. Issue tickets, boarding passes and vouchers. Create and update digital records of clients.
• Outbound tour leading as Tour Leader or Tour Manager.
• Maintains relationships with clients to achieve revenue and profit targets.
• Responsible for leading outbound tours in the capacity of Tour Leader or Tour Manager.
• Process bookings, reservations, and ticketing for customers, ensuring accuracy and efficiency.
• Maintain and update customer databases with accurate contact information and travel preferences.
• Assist in the planning and execution of sales and marketing campaigns, including promotional events and online advertising.
• Pre-costing – Preparing pre-costing and maintaining required profit margins
• Reservation of flight tickets and hotel accommodations using systems like Amadeus
• Tour leading for both overseas and domestic incentive trips
• Manage group bookings on Amadeus and airline platforms.
• Ensure compliance with travel procedures, fare rules, and regulations.
• Conduct thorough checks prior to issuance and submit sale report weekly.
• Itinerary Planning : Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
• Quality Assurance : Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison : Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
• Coordinate Teams : Communicate with sales, support, and branding teams.
• Logistics Management : Handle travel arrangements, including transportation, accommodation, and activities.
• Problem Resolution : Address and resolve any issues or changes that arise during the tour.
• Data Analysis & Optimization – Track and analyze performance data across platforms, prepare monthly reports, and continuously refine content strategies based on insights.
• Ensure high levels of customer satisfaction through professional service.
• Support sales and operations teams in coordinating travel arrangements.
• Negotiate and close deals to achieve and exceed sales targets.
• Maintenance of financial records and documentation; assist in audit and tax-related processes where applicable.
• Itinerary Preparation : Create clear and detailed itineraries to ensure well-organized client experiences.
• On-Site Execution : Often travel with the group to ensure flawless execution, manage any issues, and enhance the guest experience.
• Documentation : Prepare comprehensive travel packs, vouchers, itineraries, and emergency contact lists for clients.
• Analyse competitor pricing models and recommend pricing strategies.
• Gather and analyse customer feedback to improve product quality and customer experience.
• Liaise with internal departments for finance-related matters.
• Coaching and staff development activities as part of team leadership and operations support.

Qualifications & Skills (examples of areas often required)

Posting Information

Posted 3 days ago

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