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IT Support (US Market)
EPS ConsultantsShah Alam, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanBachelor in Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent Knowledge in : SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP Background working as Server Administrator, Network Administrator will be an advantage. Experienced in Networking, web servers, web certificates or proxies. Background in software support or technical customer service with direct end user contact Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skills Proficient written and verbal communication abilities with a strong grasp of the English language including grammar
Tenure : 2 years contract (Renewable basis)
Job Responsibilities :
- Provide high-quality technical support and customer service to end users through effective communication (via phone, e-mail, and chat) and efficient troubleshooting
- Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
- As a subject matter expert, author and tech edit knowledge articles available to internal and external users
- Identify issues and log defects for software improvements
- Work in other technical areas of software support as customer and business needs require
Job Requirements :
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries : IT Services and IT Consulting and Software Development
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It Support • Shah Alam, Selangor, Malaysia
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