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Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)
Anton PaarShah Alam, Selangor, Malaysia8 jam yang lalu
Penerangan pekerjaanIT-related education and at least 5 years of professional IT experience, preferably in a global environment First managerial or coordination experience across different countries and time zones is an advantage Strong service and customer orientation with excellent communication skills Fluency in English (written and spoken) is required; additional languages (e.g., Mandarin, Japanese) are a plus Ability to work independently while being part of a global, multicultural team Willingness to occasionally adapt working hours to APAC time zones A reliable and long-term workplace in an expanding, international high-tech company An innovative company culture that promotes technical excellence and secures our position as a technological leader in the global market A value-oriented working environment that encourages supportive collaboration, commitment, and individual responsibility Tailored training and onboarding to ensure your success in the role Mid-Senior level Full-time Information Technology Measuring and Control Instrument Manufacturing
Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x)
Regional IT-Helpdesk Specialist for Asia Pacific (f / m / x) role at Anton Paar.
Responsibilities
- Providing overall helpdesk and IT support for Anton Paar subsidiaries in the Asia Pacific region
- Ensuring high-quality service by maintaining, using, and implementing systems and processes in line with Anton Paar Headquarters’ standards
- Purchasing IT equipment according to local requirements while following global standards
- Handling and coordinating helpdesk tickets via phone, email, and ticketing system
- Dispatching tickets to 2nd-level support and collaborating with IT colleagues in other regions
- Steering and coordinating helpdesk calls for APAC users outside European business hours
- Coordinating IT infrastructure and computer installations across APAC subsidiaries
- Managing IT equipment deployment and mobile device management
- Supporting global IT projects and contributing to knowledge-sharing across the international IT team
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Federal Territory of Kuala Lumpur, Malaysia
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